Reference

mpoad Privacy Policy for Your Account

mpoad Privacy Policy explains how we use the details connected with your account, wallet checks and device sessions.

Account detailsWallet recordsCookie choicesContact requests
mpoad mpoad Privacy Policy for Your Account
CONTACT PATHS

Get Privacy Help Beside Your Login

A clear contact route matters when a privacy request meets a login or wallet question.

Account privacy request Ask us to access, correct or remove eligible account data through the support path…
Wallet record question For a DANA, OVO, GoPay or QRIS status query, send the transaction reference and…
Device or cookie concern Tell us which device path or browser setting concerns you, such as a mobile…
HANDLING PRACTICES

How We Handle Your Data

Our privacy work follows the actions you take on the account rather than a vague promise about data.

Account data

We may hold your phone number, account identifier, verification result and sign-in records so we can maintain access and investigate an account request. We use these details for the stated account purposes.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may create reference, amount and status records. We use them to reconcile a request, not to request your wallet password.

Cookies and sessions

Cookies and similar session tools can remember sign-in state, language or security signals on your browser. You can adjust browser settings, though some account functions may then need another verification step.

Device security

A mobile or desktop session can produce device and connection signals used to detect unusual login activity. We may ask for an account step before changing access or disclosing stored records.

Retention periods

We retain each data category only for the account, security, payment or legal purpose that requires it. When that purpose ends and no duty applies, the record is deleted or placed beyond routine use.

Requests and changes

To request a copy, correction, deletion or explanation, contact support from the account path and identify the relevant record. We confirm identity first and reply according to applicable legal requirements.

Privacy Policy Questions About mpoad

These answers address the privacy searches we hear most often before account access. They explain the practical steps for Indonesian payment references, cookies, device sessions and requests to change personal data, while keeping eligibility wording tied to local law.

We use your phone number for account identification, verification and support checks connected with your profile. We do not ask you to place a wallet password in a support request, and access depends on local law.

Yes. The policy covers payment references and status details linked to DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. These records help us match a cashier request without storing wallet credentials.

Use the support path connected with your account and ask for a copy of eligible records. Include your account identifier and the category you need, then complete our identity check before disclosure.

You can request correction or deletion of eligible data through support. We assess the request against account, payment, security and legal retention needs, so some records may remain where local law permits.

The policy covers cookies used for sign-in state, language preferences and security signals. Browser controls can limit them, but changing those settings may require another verification step during account access.

Session records may show that you opened areas such as Live Dealer Lobby, Rocket Crash or Super Bingo. We use that event data for security, support and account operation, subject to the policy.

Retention varies by purpose. Account, security and payment records remain while needed for their stated function or a legal duty; after that, we delete them or remove routine access where permitted.